Thank you for choosing Kaltrix Ecommerce LTD! If you need to initiate a return or request for a refund or an exchange, or just have a question about our brand, we're here to assist you every step of the way. Please follow these instructions to ensure a smooth and efficient process:

Contact Us Directly: Please send an email to returns@kaltrixecommerce.store with the following details to facilitate a quick resolution:

• Order Details: Include your order number and any other pertinent information related to your purchase.
• Description of the Issue: Clearly describe the specific issue or problem you encountered with the product.
• Supporting Images: If applicable, attach images that help illustrate the problem. Visual evidence can greatly assist our team in understanding your concern.
• Specify the form of relief that you want: You could request to be refunded or have an exchange. In case you wish to have an exchange, specify the product replacement that you would wish to have delivered to you.

Review Your Email: Double-check to ensure that all the information provided is accurate and complete before sending it.

Send Your Email: Once your email is ready, send it to us, and our dedicated team will review your request promptly.

We strive to address all return, refund and exchange requests as quickly as possible to ensure your utmost satisfaction.

If you have any additional questions or require further assistance, please don't hesitate to reach out. We're here to help! For return non related inquiries please reach out to us at inquiries@kaltrixecommerce.store.

For all kinds of inquiries, you can reach out to us by making direct calls to +44 20 80 40 4344 or WhatsApp us by clicking on the WhatsApp button below.

Thank you !